Microsoft Publisher
Definition:
An application used for creating publications. Microsoft Publisher is often used to create fliers, posters, brochures and newsletters. Microsoft Publisher is sold as a standalone product or as part of the Microsoft Office suite.
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FAQ
FAQ stands for Frequently Asked Questions. FAQs are popular on web sites and are used to answer visitor's common questions they may have regarding the web site or a company's products and services. Visitors to web sites with FAQs are encouraged to review the list of FAQs before emailing or calling the company. FAQs are also useful when visiting a company's web site after hours when customer support lines may not be open.