How can I help you?
  • Right password, wrong case

    If you swear you are entering your password correctly but a computer is telling you otherwise, check to make sure your CAPS LOCK key isn't more

Category Archives: Ask Mr. Noobie

How do I reset my Apple ID password? [ASK MR. NOOBIE]

Ask Mr. Noobie

QUESTION: I have apparently misremembered my Apple ID password. How can I get it reset? – Bob N. from Columbus, Indiana ANSWER: As long as you still know your Apple ID and have only forgotten the password, you can reset the password by visiting the following website: You can do this from any computer connected to the Internet or right from your Apple device itself using the built-in Safari browser. Do you have a question for Mr. Noobie®? Submit your question here.

What do you suggest to replace Windows XP? [ASK MR. NOOBIE]

Ask Mr. Noobie

QUESTION: I have XP on two different computers. What do you suggest I go to to replace XP? – Wayne O. from Whiteland, Indiana ANSWER: There’s no perfect answer to your question but I’ll try to give you enough information to help you decide which path is the best one for you to follow. Buy new computers My first suggestion is to buy two new computers. Now that you have your breath back, let me explain why. The fact that your computers are running Windows XP tells me

How do I get rid of this error message? [ASK MR. NOOBIE]

Error sign

QUESTION: A box popped up on my laptop, “Intel Turbo Boost Technology Monitor 2.0 stopped working”. I didn’t know what to do and a friend suggested rebooting my laptop. I closed the lid several times but each time I opened the lid the box was still there. How do I get rid of it? – Charlotte W. from Miramar, Florida ANSWER: The advice your friend gave you was pretty good advice. Usually when an error like this pops up (what you described as a “box”), something has run

Can other people access my files I store in the cloud? [ASK MR. NOOBIE]

combination lock cloud

QUESTION: About the cloud… Is there any guarantee that a company, Google for instance, could not make use of the information which you saved to the cloud? Do agencies and businesses with extremely confidential information (like law firms and mental health agencies) use the cloud? Is there legislation about cloud confidentiality? – Janet H. ANSWER: This is an excellent question but one that I can only answer indirectly. The reason is that there is no way for me to know exactly what a company can and can’t do

How do I reset app associations on my Android phone? [ASK MR. NOOBIE]

Ask Mr. Noobie

QUESTION: I love Twitter. What I don’t like is if I click on a Facebook, Instagram, or Tumblr link and it goes to a web page not the app. I laugh because the first thing the moblie web page does is ask to download the app. Is there a fix/association fix? Also, it takes 2 minutes for my Android phone to load. I’ve downloaded apps and it loads all 47 apps. Is there a way the phone can turn on the main OS and phone setting and load

I am fed up with my Next3. What can I do? [ASK MR. NOOBIE]

woman tablet frustrated

QUESTION: I got my Next3 2 years ago, brand new from Target. I didn’t use it much and now it seems obsolete because hardly anything works. I can’t download Adobe Flash, can’t download any fixes and I get a message not supported by mid. Also problem parsing. The package, security certificate, Android, no SD card. I bought an 8gb memory card and still says no SD card. I am so fed up with this. Can you help? – Joan B. from Las Vegas, Nevada ANSWER: Wow, that is

Why can I view some Facebook videos and not others? [ASK MR. NOOBIE]

Facebook app iPad

QUESTION: Hello. I hope you can help me understand what is happening. I use an iPad most of the time. I prefer the web version of Facebook instead of the app. Since iPad doesn’t support FLASH, I normally have to go to the FB app to see videos people post. Last week one day I was able to see the videos in the web version of FB and was so excited. Then the next day it was back to not being able to see them. Then yesterday I

How do I mass unlike Facebook pages? [ASK MR. NOOBIE]

Facebook mass unlike step 3

QUESTION: I use Facebook to enter contests and have had to like a lot of things to enter. I get a frequent block on Facebook that I am over 5,000 likes and have to delete some of them to continue. The thing is that it is very laborious to try to look at all my likes, pages/businesses and then unlike them. Is there a way to do an easy unlike of a lot of liked sites rather than go to each particular page and unlike them individually? Is

Should I buy a Kindle if I already have an iPad? [ASK MR. NOOBIE]

Kindle Paperwhite

QUESTION: What can you tell me about the Kindle? Is it just for reading books? We already have iPods, iPhones, and iPads in this house (multiples of each.) Is there any point to a Kindle? I’m assuming we can just download books to the iPads so why spend more money? – Mary V. from Grants Pass, Oregon ANSWER: It really depends on which Kindle you are referring to. The Kindle Paperwhite is nothing more than a book reader. But unlike your smartphone or tablet, the Paperwhite has a

What’s the difference between the Messages app on my iPhone and my iPad? [ASK MR. NOOBIE]

Messages app

QUESTION: My son bought me an iPhone and an iPad. Both have a Messages app but my daughter said that her messages will only show up on my iPhone. Is that true? – Paula C. from Greensboro, NC ANSWER: First of all, let me congratulate you on having a very generous son if he bought you both an iPhone and an iPad. That’s quite a gift! That being said, you are correct in noticing that both devices have what appears to be the same Messages app. But they