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Seeking and Getting Computer Technical Support
From the nooest noobie to the savviest computer user, we each, at some point, will need to seek the help of technical support by phone, email or a live chat service. Getting a hold of someone in technical support can be a challenge in itself-finding the right email address or phone number, navigating phone trees and enduring eternal hold music. After all that work to get in touch with a real person, you’ll want to use these tips to help you get the most out of your experience. Be Prepared Need something to do while you’re on hold or waiting… Continue reading...
What’s the Emergency? Understanding Blinking Lights on Your Cable Modem
Cable modems are extremely popular for providing high speed, always-on access to the Internet. Once a cable modem is set up, there is usually little work required to keep it functioning reliably. However, all those flashing lights on the front leave one to wonder, "What's going on in there?" After all, we've all been conditioned to interpret flashing lights as warning signs, i.e. emergency vehicles, traffic signals, electronics errors, and more. Steady and Ready Not every cable modem is exactly the same, but most should have a power light. A steadily lit power light indicates that your modem is on… Continue reading...
