I finally had enough. Too many spammers had figured out how to use my mobile phone’s email address to send me text spam.

But I’m smarter than them. I knew it was possible to disable this feature. I just didn’t know how. Thankfully, Taylor at Verizon Wireless did and, after a 5 minute chat session, text spam on my phone was a thing of the past.

If you are a Verizon customer and want to do the same, just follow the same steps Taylor gave me in our chat session below:

Please hold for a Support Representative to assist you.
Thank you for contacting Verizon Wireless.
Your Chat Session ID is [omitted for privacy].

My name is Taylor, how may I assist you?

Taylor: Hello, it’s a great day at Verizon Wireless. My name is Taylor, how may I assist you?

you: Is there a way I can disable the feature where people can text me using an email address and/or website?

you: I’m starting to get a lot of spam text messages.

Taylor: I’ll be happy to assist you with your inquiry. You may manage the spam messages online. I’ll be happy to show you how this is done. May I have your first/last name and 10-digit mobile number please?

you: Patric Welch [omitted for privacy]

Taylor: Thank you!!

Taylor: Do you see My Verizon between shop and support?

you: Yes

Taylor: Great! If you would please hover your cursor over the My Verizon tab to click on “Manage Verizon Safeguards” below My Plan & Services. Are you seeing this?

you: Yes

Taylor: Please scroll down to click on “View Details & Edit” besides Internet Spam Blocking. Are you seeing this, Patric?

you: Got it

Taylor: Perfect!! This will allow you to control the spam messages sent to your phone. Was there anything else I can assist you with today?

you: Nope, that’s exactly what I was looking for. Thank you!

Taylor: It’s been great chatting with you. We appreciate your business at Verizon Wireless. Please click “close” to end this chat. Have a great day!

Chat session has been terminated by the Chat Representative.